Privacy Policy

This Privacy Policy ("Policy") governs the collection, use, and disclosure of personal information by Soul Sprouts Ventures ("SSV", "we", "our", or "us") in connection with the mobile application "Assist Florist" ("the App"). By downloading, installing, accessing, or using the App, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information when you use the App:

Personal Information: When you create an account, we may collect your name, email address, and other information you provide during the registration process.

Third-Party Network Credentials: To enable the App's functionality, you may provide your login credentials for the third-party floral networks (Bloomnet, Teleflora, and FTD). We will use this information solely to access and retrieve data on your behalf.

Order Details: The App may collect and store information related to your orders, including recipient details, delivery addresses, item descriptions, and special instructions.

Device Information: We may automatically collect certain information about your mobile device, including device type, operating system, and unique device identifiers.

Usage Data: The App may collect usage data, such as interactions with features, settings, and other activities within the App.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and improve the App's functionality and user experience.

To enable communication with you regarding order updates, notifications, and messages.

To access and retrieve data from the connected third-party floral networks for order tracking and management purposes.

To analyze usage patterns, conduct research, and improve our services.

3. Data Security

We take data security seriously and employ appropriate technical and organizational measures to safeguard your information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Service Provider: We may share your information with third-party service providers who assist us in operating the App and delivering services.

Legal Requirements: We may disclose your information to comply with legal obligations, enforce our rights, or respond to lawful requests from public authorities.

5. Third-Party Links and Services

The App may contain links to third-party websites or services. This Policy does not apply to such third-party sites, and we encourage you to review their respective privacy policies.

6. Children's Privacy

The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us, and we will take appropriate steps to delete such information.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Any material changes will be posted within the App, and the revised Policy will be effective upon posting. Your continued use of the App after the changes are made will indicate your acceptance of the revised Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@assist.florist or filling out the form.

By using the "Assist Florist" mobile application, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Policy, please refrain from using the App.